Refund Policy

Please read our refund policy carefully before making a purchase.

1. Digital Nature of Products

Because NexioPOS products are non-tangible, irrevocable digital goods (software licenses), we **do not issue refunds** once the order is confirmed and the product/license key is sent or downloaded.

2. "Try Before You Buy"

We provide detailed descriptions, documentation, and (where applicable) trial versions of our software. We encourage all customers to evaluate the software and ensure it meets their requirements before purchasing.

3. Exceptional Circumstances

We may consider refund requests only under the following specific conditions:

• Non-delivery of the product: Due to an issue with our mail server or Paddle, you do not receive the delivery email within 24 hours.
• Major technical defects: If the software is proven to be defective and our support team cannot resolve the issue within 7 business days.

4. Reseller Handling

Our order process is managed by Paddle.com. While Paddle is the Merchant of Record, all refund requests based on technical issues must first be vetted by NexioPOS support (**support@nexiopos.com**) to confirm the nature of the claim.

Note: Refunds will not be granted for "change of mind" or "lack of expertise" in managing Windows Server environments.